E-commerce major Amazon India on Sunday said it is offering close to 20,000 ‘seasonal’ or temporary employment opportunities in its customer service (CS) organisation to help customers in India and globally with a seamless online shopping experience.
he new temporary positions — being added to meet the anticipated demand in customer traffic in the next six months — are open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangaluru, Indore, Bhopal and Lucknow, Amazon India said in a statement.
Most of the positions are part of Amazon’s ‘Virtual Customer Service’ programme that provides flexible work-from-home options, it added.
The new positions will see associates support customer services through e-mail, chat, social media, and phone.
Earlier this year, Amazon had announced that it plans to create one million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network. The jobs created both directly and indirectly will be across industries, including information technology, skill development, content creation, retail, logistics, and manufacturing, and is in addition to the 7 lakh jobs Amazon’s investments have enabled over the last seven years in India.
In May this year, Amazon India had announced adding 50,000 seasonal roles across its warehousing and delivery network to meet the surge in online demand for products after easing of the lockdown that had been put in place in view of the coronavirus pandemic. PTI SR HRS